Effective for eligible orders placed on or after August 18, 2026.
Warrantor
Cartra Technologies Inc.
3973 Schaefer Avenue
Chino, CA 91710
United States
Products and customers covered
This limited warranty covers eligible Cartra compatible toner and ink cartridges purchased directly from Cartra by the original purchaser and delivered within Cartra's United States service territory. Cartra ships to U.S. states and territories except Alaska and Hawaii. This warranty is not transferable, subject to rights that cannot lawfully be limited.
Warranty period
Eligible manufacturing and print-quality defects are covered for three years after delivery. A replacement cartridge is covered for the longer of:
- the remainder of the original cartridge's three-year warranty; or
- 90 days after the replacement is delivered.
Separate 45-day recognition remedy
For orders placed on or after the effective date, a compatible HP or Brother toner cartridge that is not recognized on first installation is eligible for the customer's choice of a full refund or no-cost replacement only when both the first installation and the report to Cartra occur within 45 days after delivery, after reasonable troubleshooting.
Printer firmware or printer-program recognition issues first reported after 45 days are not covered by this recognition remedy. Cartra will still provide troubleshooting. Printers currently or previously enrolled in HP+ or Instant Ink are incompatible with Cartra compatible toner and are excluded from the recognition remedy when that limitation was disclosed before purchase, even if enrollment was canceled before installation.
The recognition remedy does not reduce the three-year coverage for an unrelated eligible manufacturing or print-quality defect.
What Cartra will do
After reasonable troubleshooting and return of the defective cartridge, Cartra will ordinarily provide a replacement. Cartra pays for the prepaid return label and ordinary outbound shipping for an approved replacement.
If a replacement is unavailable or impractical, Cartra will refund the affected product price and applicable tax. Original shipping charges are not refunded. For a multipack, the remedy ordinarily covers only the defective cartridge. A refund is limited to the portion of the pack's product price and applicable tax attributable to that cartridge. Additional cartridges are covered only when the available evidence shows that they are also defective.
Cartra releases the approved refund or replacement after the returned cartridge receives its first carrier acceptance scan.
What is not covered
This limited warranty does not cover:
- normal toner or ink depletion;
- expected wear;
- damage or failure caused by improper storage or handling; or
- firmware- or printer-program-related recognition issues outside the separate 45-day first-install recognition remedy.
How to request warranty service
Before discarding the cartridge or packaging, contact Cartra through one of these methods:
- Email: info@cartratech.com
- Website chat: cartratech.com
Provide the order number, cartridge SKU, full printer model, a description or photo of the problem, when the cartridge was first installed, and whether it was ever recognized or printed successfully. Cartra may request other reasonable information needed to diagnose the claim. Keep the cartridge and packaging while Cartra reviews the claim.
If the claim is approved, Cartra will request an RMA and prepaid return label from its fulfillment provider and send the label and return instructions to the original purchaser.
Free warranty copy
To request a free copy of this warranty, email info@cartratech.com, use the website chat, or mail a request to Cartra Technologies Inc. at the address above.
State rights
This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this warranty limits rights that cannot lawfully be limited.